Except where we offer an applicable ticket exchange or resale facility, tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a material change to the programme of Event. Where an Event is cancelled or rescheduled (subject to below) by the Venue or Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the programme of the Event, You will be entitled to claim a refund from Us in accordance with this clause.
A 'material' change is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance shall not be a material change.
Where an outdoor Event is cancelled or curtailed because of adverse weather, We shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Venue's or Promoter's rules.
Where such a refund is sought You must bring this to Our attention as soon as possible upon becoming aware of such change and, where the Event has been rescheduled, prior to the rescheduled Event. In order to claim Your refund, please apply in writing to Your point of purchase, enclosing Your complete unused Tickets, if received, promptly (e.g. within 3 months from the date of the Event). Please contact firstname.lastname@example.org We have ultimate discretion over the decision to give refunds and the amount provided.
Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets except, at Our discretion, where payment was made by cash.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, Consumer Direct (http://www.consumerdirect.gov.uk/) or the Department for Business Enterprise & Regulatory Reform.
Medical Services of the Air Forces in the Great War
30.06.18 - 30.06.18
One of the Countries Largest Armed Forces Day
07.07.18 - 07.07.18
A monthly activity day at Stow Maries for 8-14 year olds to explore and enjoy a variety of activities linked by the theme of ‘flight’! From simple paper planes to building a series of ‘build and fly’ models, from creating gliders and rockets
What a great day it is at the Aerodrome today! We've just been presented with a cheque for £1,000 from The Charity Classic Vehicle Club (CCVC) after the very successful Great War Run, car...
It was wonderful to welcome The Duke of Gloucester to our World War 1 Aerodrome near Maldon last week. He was genuinely interested in the work of our fantastic volunteers – who toiled...